Please allow 2-5 business days for handling and shipping. We generally ship worldwide but if your country is not in our list of destinations, please contact us at firstname.lastname@example.org and we will gladly assist you with alternative shipping arrangements.
Shipping within SWITZERLAND: 1-4 business days in transit (or pick up in our stores in Zurich, Baden, Bern and Basel within 1-2 business days)
Shipping within the EUROPEAN UNION and the USA: 1-5 business days in transit
Shipping to the REST of the world: 8-12 business days in transit
FREE SHIPPING IN SWITZERLAND above 100 CHF *non-sale items only (shipping fee for purchases under 100 CHF costs 8.50 CHF)
EU COUNTRIES FREE SHIPPING above 150 CHF *non-sale items only (shipping fee for purchases under 150 CHF costs 15 CHF)
WORLDWIDE FREE SHIPPING (NON-EU COUNTRIES) above 500 CHF *non-sale items only (shipping fee for purchases under 500 CHF costs 25 CHF)
We cannot guarantee delivery times. You should receive your parcel within the given times by SWISSPOST. Please note, these times are estimates excluding external factors like customs clearance process. Thank you for your patience.
Once an order has been shipped and is in transit, it cannot be cancelled.
IN-STORE pick-up is available in all our stores: Bern, Basel, Baden and Zürich.
If the item is not available in one of our stores, we will be happy to ship it directly to your home or preferred address.
If you receive the wrong article or your article is defective, we’ll be happy to cover the shipping fees. However, returns are not normally covered by us.
The customer is responsible for paying return shipping costs for any returned item/s. These shipping costs are non-refundable.
We want you to instantly fall in love and cherish your purchase from the moment you receive it- but we know that sometimes, some things are just not meant to be. If you need any extra information about our products or measurements, please feel free to reach out. We will do our best to accommodate your request.
We accept the following payment methods:
- Bank transfer (please contact our team for this). As soon as we have received payment, we will confirm and will prepare your item for shipment.
- Credit Card
CUSTOMS POLICY (this applies to the EU, US, and rest of the world)
Payment of any duty and import tax is the responsibility of the recipient which is collected at the time of delivery. These charges are not included in your total amount at time of checkout. Duty and import tax is determined by the customs agency of your shipping country and beyond our control. We are unable to estimate these fees as they vary from country to country. The best way to calculate these costs is by contacting your local carrier/customs office.
If the recipient refuses delivery of their order due to a customs charge your package will be considered abandoned and disposed of by the shipping carrier and therefore your order is not eligible for refund.
UPDATE: Enjoy refunded duties for deliveries to the US and EU countries!
We are now refunding your duties. Here’s how to get your refund:
1. Take a picture of the invoice you got from your courier
2. Send it to email@example.com or by text to +41788994897
3. We will verify your request and send you a refund on your order
Any questions? Our team is happy to answer them by email or phone.
The courier company (Post or DHL) is responsible for ensuring that your product arrives at the correct destination. In case the product is defective or lost, it is the customer's responsibility to contact the company and seek a solution. However, our team will be happy to support you if this should occur.
Before returning an item please either contact us via email at firstname.lastname@example.org or call us at +41 788 994 897. We need to be notified about the item you wish to return and the reason for your return. All items must be returned in their original condition, without having been worn, washed, or altered, and with tags still attached. We reserve the right of proof for the shipping date.
We would like therefore to specify that there are no duties to be borne by the customer, they will be borne by us. If you are in countries outside Europe, please send us your receipts so that we can compensate you - we want none of you to have to pay for duties.
Any items purchased on SALE are considered FINAL SALE and are not eligible for a return, exchange, or store credit, including items sold at promotional discounts.
International/EU shipping cost is non-refundable. All cost for the return shipment (domestic, EU and international) is the responsibility of the customer. This includes orders with free shipping. We highly recommend that you insure all packages, as a full credit can only be issued if the package is not lost or stolen.
Your account will be credited within 5 business days of receipt, less shipping charges. Please note that it may take up to an additional 10 days for the refund to show up on your account statement, depending on your credit issuer's processing time.
For online purchases on the WEB - Boutique of By Adushka, Karin Kämpf, the following terms and conditions apply:
Since most products from By Adushka are handmade, small deviations of the delivered products from the ones displayed on the WEB Boutique are possible and welcome. Differences are also possible due to the different screen settings.
The offers on the Web Boutique of By Adushka are non-binding.
- Contract conclusion
By clicking on "send order" you place a binding order for the goods contained in the shopping cart. The confirmation of receipt of your order follows immediately after sending the order by e-mail.
If an article is no longer available, we will inform you immediately by e-mail.
The acceptance of the order by By Adushka and thus the conclusion of the purchase contract come into effect with the delivery of the goods. By placing an order, the customer accepts the present general standard terms and conditions.
- Confirmation of your order
The confirmation of your order will be sent by e-mail. After placing your order you will receive an e-mail from us, in which we inform you about the definite delivery date.
In general, our products can be delivered within 4 working days. In case of longer delivery time or delivery delays you will be contacted by us via e-mail.
The prices indicated on the Online Boutique By Adushka are calculated in Swiss francs including the value added tax (7.7%) or euro at the current rate.
Your order can be made by invoice with advance payment or by credit card. The terms of payment formulated on the invoice apply.
AGB By Adushka, Karin Kämpf